Posts Tagged ‘customer-service’
I love Sony!
Seriously, I love Sony. You all may remember that I received a Sony Cybershot camera in April. However, when I went to Izeafest in September, my camera was dead. I thought it was the battery. However, it was not. Instead, I ended up contacting Sony about getting it fixed. All I can say is that their customer service team rocks. They were able to send me a label, and I sent my camera back. In a little less than two weeks, I had my camera back working good as new. They also able to help me when I lost the cables that connect the camera to the computer. Since my Cybershot saves to the hard drive first, I need this cable. They were able to send me one. This kind of customer service makes me want to buy more products like a Sony Vaio the next time I have to buy a new laptop (which should be about a year since that is about as long as my laptops last).
Do you know of any companies out there that have given you excellent customer service?
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Customer Service
As I was packaging up some lia sophia returns, I was thinking about how important customer service is. Even though I do not have to, I do returns for my customers. I find that my customers like this service. It is quite easy for me to do since I have a copy of all the receipts. I hope that doing things like that will give me good word of mouth advertising.
However, how many times have you told people about bad customer service? I know I am guilty of telling people about the bad before the good. I want to warn people not to try bad products or places that have been rude to me. I am still telling the story about the gymnastics program director being a b**** and how Madison will never be in gymnastics. However, I don’t tell you enough about how awesome a lot of the other programs I have had Madison in are.
When you are in business for yourself, you have to remember that the customer is always right and try to do your best. You want to be known for good customer service.
