Posts Tagged ‘Seriously’
I love Sony!
Seriously, I love Sony. You all may remember that I received a Sony Cybershot camera in April. However, when I went to Izeafest in September, my camera was dead. I thought it was the battery. However, it was not. Instead, I ended up contacting Sony about getting it fixed. All I can say is that their customer service team rocks. They were able to send me a label, and I sent my camera back. In a little less than two weeks, I had my camera back working good as new. They also able to help me when I lost the cables that connect the camera to the computer. Since my Cybershot saves to the hard drive first, I need this cable. They were able to send me one. This kind of customer service makes me want to buy more products like a Sony Vaio the next time I have to buy a new laptop (which should be about a year since that is about as long as my laptops last).
Do you know of any companies out there that have given you excellent customer service?
My Day
Ever have one of those days? I did today. Instead of my normal Tuesday routine, I got stuck doing other things I didn’t really feel like doing. If you read my last update from when we went to the doctor’s office, Madison needs to get a hearing test done. I finally got around to calling the school district today, and what a mess. Instead of being able just to schedule her for hearing test, they are making her go through an entire preschool screening again. Unfortunately, this means I had to prove residency once again. This is no easy task. To prove residency in my district, you have to bring in your tax bill, two utility bills, an original birth certificate, and your drivers license. Unfortunately, that isn’t always so easy to find. I spent the entire time while Madison was a preschool looking for these items. My other problem was that the school closed at 4 PM.This normally wouldn’t be an issue except Madison had preschool until 3:30 PM. It takes me around 15 minutes to get from my house to her preschool. In theory, I should have made a back In plenty of time. However, I got stuck by two trains. I then turned on the wrong street to go to the school and got a bit turned around. What a mess! Luckily, I got there with five minutes to spare. I literally ran into the building with the kids. Thank goodness the woman was nice, because it actually took me till five after four for me to finish all the paperwork. Seriously, there was so much paperwork it was like signing mortgage papers. Now, I have to sit and wait for school to call me back and schedule a screening for preschool. I seriously don’t understand why they just can’t do the hearing screening like I asked. I think the lady said that testing would start November 7, so at least we don’t have to wait that long. It’s just frustrating because Madison won’t qualify for free preschool, so this is just a waste of my time.
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Where is the accountability?
You know, I seriously hate being negative on here. I really do. However, some thing just tick me off to no end, so you all have to hear about them. 
If you are a regular reader here, you know about my struggle with the public school and that we are considering sending her to private school. Click here to read all about it.
Now, my taxes pay their salaries and getting someone to talk to me is like pulling teeth. Then they don’t really answer what I ask either. However, my favorite has to be the Chicago Tribune article I read this week that the schools districts are telling parents to ignore the state test scores since they were graded differently this year. However, at the state level, they are saying the grading is comparable to years past. So who is right? Who needs to recheck their job descriptions and find out that they have no right to tell the parents anything?
Seriously, where is the accountability? I hear over and over that public schools are better since they are accountable. Really? They won’t talk to parents, they lie about test scores, etc. Where is the accountability?
Here is what I have learned from the private school. They are very transparent. They don’t baby any parents. The principal even said at the open house that if 90% of the parents can do it right, they all should be able to and that they don’t put up with that crap. Every time I have called and talked to them, they have answered every single one of my questions. They told me the class size this year for every single grade (K-8). The people answering the phone were extremely knowledgeable. There has only been one question they didn’t know the answer to and she gave me the number of the person who would (and that person did!). I can come in anytime and tour the school, and their test scores are an open book that can also be looked at any time I want. Granted, I have to pay to get this type of service but don’t I pay the public schools too?
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5 Days Left 