Great Customer Service with Jewel

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Just to show you that I really do shop at Jewel I snapped a quick picture of my receipt from grocery shopping yesterday.

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Yes, that is what happens when -50 windchills hit your area, and your kids get 2 (aff) snow days. You end up eating yourself out of house and home (aff)! Seriously! After I dropped the kids off to school, I had an amazing shopping trip. Jewel went over and beyond what I expected today. Since my iron is so low, I am trying to eat foods high in iron. One of the foods I found that is high in iron is shrimp. I have been buying fresh shrimp so I can eat them as a snack (and shrimp is one of my favorite foods). The lady was just setting up the shelves when I asked if I was able to get shrimp or if I had to wait. She said that she'd help me and since they had some left over shrimp from the day before, she'd sell it to me for half price. I have no issue eating day old shrimp, so I happily jumped at that!

What truly impressed me with Jewel's customer service the most is what happened when I went to check out. Jewel does ask if you want help out normally. I usually turn them down. However, it was so cold yesterday morning. I also had a cart and then half of another cart full. They asked if I wanted to pull up to the front of the building, and they would help me load my van. Well in below zero windchill temps, I am not turning that down! I couldn't thank them enough. Also, since I was alone, having help really cut the time outside in half.

I love that Jewel went the extra step to give me hand. What great customer service experiences have you had?

Lisa Martin

In April 2006, Lisa began blogging to stay connected with distant relatives and friends. As she delved into blogging, she discovered the potential to assist others by sharing her experiences. Lisa has actively engaged in numerous exclusive media ventures. Notable among these are her participation in events such as the Sony Mommy Bloggers Event, the Pampers Mommy Bloggers Event, the Epson Event in Chicago, the Stouffers Event, a memorable yacht excursion with Lands End, collaborations with 1-800-Baskets, an exclusive tour for bloggers by Mrs. Prindable’s, partnerships with Hallmark, PopCap games, Chicago Cubs Mastercard Priceless Events, and Rug Doctor. In addition, she has collaborated with Nutrisystem on a weight loss initiative, teamed up with Buick and Chevy, and served as a brand ambassador for Sprint. Lisa's collaboration portfolio also extends to Disney, where she has participated in press trips for significant movies such as Frozen, Guardians of the Galaxy, McFarland USA, The Good Dinosaur, The BFG, and Cars 3. Notably, for projects like Frozen, The BFG, and Cars 3, she was granted the privilege of walking the red carpet and conducting interviews with celebrities. The impact of Lisa's blog has gained recognition, with The New York Times referencing her content. Moreover, she has been featured in interviews by respected publications such as the Southtown Star, The Chicago Sun Times, and inside.

This Post Has 51 Comments

  1. Dee

    Good customer service will have me coming back for more! We don’t have a Jewel – but they sound great!

  2. Jessica Beal Harlow

    Good customer service makes a huge difference in where I shop. I love my local grocery store (and not just because it’s close)…they are always helpful, friendly, and available. I don’t paying a little more to avoid the nightmare that big, impersonal retailers can be (like my Walmart, unfortunately).

  3. brett

    oh, wow! love that price for shrimp. my kids devour it and my husband does so we don’t have it often- too pricey for us.

  4. Lexie Lane

    Wow! That is a crazy looking receipt. We don’t have Jewel here in Cali but perhaps we have others that are similar. I love shrimp and can’t believe your awesome deal! I’d really like to know the entire list!

  5. Helene Cohen Bludman

    That is so nice. Sounds like they’ve discovered the secret of good customer service. I wish we had a Jewel in my area.

  6. Sara Phillips

    What great customer service! Too bad you didn’t have help unloading when you got home, too!

    1. Lisa

      I agree! I had to carry it all in by myself!

  7. Natalie

    It’s great to hear about GOOD customer service. It’s so easy to pick-up on the bad side. Kudos to Jewel!

  8. Wendy

    That sounds like QUITE a shop! Wish we had a shop like that here. Customer service makes all the difference.

  9. Donna

    Great customer service sure makes a big difference. I wish we had a Jewel near us!

  10. Wow, that really is amazing customer service! I wish we had a store like that around here in Miami!

  11. It’s so refreshing to read about good customer service. So often all we hear are the negatives. I love when stores go the extra mile with services such as loading your groceries into your car.

  12. Jennifer B

    I had no idea that Jewell has some awesome customer service! I wish we had one in our area!

    1. Lisa

      The problem I have with that is that my husband has high iron, so I’d have to use 2 different pots to cook.

  13. Angela

    Great customer service is really important to me!

  14. Jennifer H

    How nice of them. I don’t envy that freezing weather up there!

  15. Tonya

    Sounds like you not only received great customer service, but that you also ran into at least one great deal!

  16. Cat Davis

    We use to have a Jewel a long, long time ago. I loved that store.

  17. LaVonne

    I love great customer service! I haven’t shopped at Jewel before but I it sounds great!

  18. I always love hearing about great customer service. We have two Jewel stores in my town and one has awful customer service with some seriously surly cashiers. The other one is a smaller store but the people who work there are so much nicer and are always asking if you need help.

  19. Pam

    There isn’t a Jewel around here, but I keep hearing such good things about it I wish there was. I recently had great customer service from the electricians who rewired my dad’s house. Great customer service always means I will use that company again.

  20. Karen

    it’s not anywhere near that cold here, but I usually ask for help out because of a disability. We don’t have Jewel here, but it does sound like they know how to treat people. Oh, and shrimp. Yum.

  21. trisha

    No jewel here and that appears to be a good thing. I may shop there a lot apparently!

  22. Debbie Denny

    I think that is awesome that they helped load your groceries.

  23. cindy

    customer service is huge – especially in the grocery store! I LOVE Publix for that reason. My family eats some pretty off the wall stuff and I cannot stand when I ask for a product (that I know they sell) and the employee looks at me like I’m an idiot!

  24. Pepper

    I didn’t even realize shrimp was high in iron, cool. Customer service really does make or break your experience especially when you’ve been housebound!

  25. Chrishelle

    You can get your groceries anywhere. It is the little things that keep you coming back again and again. Customer service is so important. Wish we had a Jewel near us.

  26. I used to love shopping at Jewel! We don’t have any nearby anymore. They should open one again 😉

  27. Jen

    Good customer service is soooooo important. I don’t understand why all companies don’t understand that.

  28. robyn

    Your grocery receipt reminds me of a recent one of mine! I don’t mind the shopping or bringing in but i am not a fan of putting that many groceries away!

  29. Cynthia L

    First off, that is way too cold! I am so glad to hear that Jewel Osco has great customer service. It is hard to find that some times.

  30. Mama to 5 BLessings

    Seems like every store these days lacks customer service. This store sounds great, wish there was one down here in South Florida !

  31. Robyn

    I wish we had these stores near me.

  32. Michelle

    That is so awesome of them! I miss the days when more stores had great customer service like that.

  33. Oh my gosh, I can’t believe how long that receipt is but this weather is doing that to a lot of us, isn’t it? Yay Jewel!

  34. Brittnei

    Shrimp is yummy, but I probably wouldn’t eat it more than once or twice in a week because it’s high in cholesterol. Cholesterol is good, but too much of it isn’t great. High iron foods not high in cholesterol: dark leafy greens (we put spinach in a lot of things and we also love kale and broccoli), dried fruit like prunes and raisins, red meat, beans. There are more. But I would try to do a variety maybe. Hopefully you will find other iron rich foods you like. 🙂

  35. Debbie L.

    The Jewel by us is also very friendly. Yep the -50 temps sent us right to the store for food!

  36. Susan

    What a receipt!! Glad there is still such thing as good customer service.

  37. Michelle

    Jewel is not my store for so many reasons, but yes, when you have a ton of items, that’s so nice to have someone who’s willing to help you get it out. I remember my mom shopping and buying that much food, but I can’t fathom it (yet?) myself!

  38. Amanda Love

    We don’t have a Jewel but I shop a lot at our local commissary and the customer service there is great. If it wasn’t I wouldn’t go back.

  39. Danielle

    Jewel sounds like a great place to shop! That may just be the longest receipt I’ve seen, too 🙂

  40. Great customer service can really make or break a business. I know I avoid a place that doesn’t offer it.

  41. Kristyn

    good customer service is rare these days so its great when business still have it!

  42. Maryann D.

    Jewel Sounds terrific. I find some businesses give super customer service and other not so great. But it is nice to get help when needed. Smaller businesses do try harder though.

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