Bill did end up looking at the washing machine. He took the agitator thing off and found that nothing was in there. He then tried to put it back on and cracked it. I couldn't find anywhere that we could just buy the part, so we ended up having to go shopping. Needless to say, I am now the proud owner of a Maytag Front-Loading Automatic Washing Machine. If I can find a picture online, I'll add it here.
EDIT: I found it:
Here's the link to Maytag if you like it and would like to read about it.