I came across this article over at The Small Business Blog. It is very, very interesting. I am going to use the screenshot he took of a google search that was done on “Apple Focus Customer”.
Don't see anything weird yet, do you? Ok, here's where is gets really interesting. See that first line? The one that states “I cannot say enough good things about Apple customer support”. That line is nowhere on his blog. It is not in a blog post. It is not in the comments. Yet, it is showing up in the search engine like that. Interesting? It gets better though. The only posts about Apple have to do with BAD customer support. This ranking is sitting on the first page for that search. This isn't sitting in the supplemental index.
I'll admit — I was Google slapped like so many of the blogs out there. However, this makes no sense whatsoever. If google is penalizing so they can get more relevant results, then how do things like this even happen? Anyone else have a kooky story like this too?
EDIT: Amy found where the original comment came from. It is on this post and it is comment #6!