I am seriously upset/angry/frustrated, and I am not sure what other emotions I am feeling either (and no this isn't about those cicadas that have decided to leave their casings on our swing sets). Instead, this is a post about my hosting company. I have talked a lot of great things about Bluehost. They have always done right by me until now. I sat through the CPU issues last fall that all of us Bluehost users were getting and being told by support that it was us and low and behold it wasn't us. It was Bluehost.
Over the last several weeks, I have been dealing with Bluehost's ticketing system and phone support. I have been getting CPU errors daily. Since I monetize my blogs, it is very important that they do not go down either for 5 minutes or for 5 hours. It is seriously frustrating. I have gotten to the point that I can read the Bluehost Error Log and CPU exceeded logs better than their support people! My frustration lies in that their support is a lot of times less than helpful.
I'm sorry, but I expect your phone people to know more than me. I also expect them not to have to refer me to the ticket people who take days sometime to answer their tickets. Also, if they don't know what the problem really is, they shouldn't be upselling me to the $20 a month plan. When I ask if I'll still get CPU errors since the problem wasn't fixed, I don't know isn't the right answer. I expect that after 3 (aff) weeks we would figure out what the problem is. I expect your ticket people to read my prior tickets and know that what they are telling me, I ALREADY DID! (and not close said ticket). I expect that when you need my license to give me permission for SSH access that the uploader thing works, so your customers aren't waiting for a week with nobody telling them that you couldn't open the file I sent!
Granted, along the way, I actually had some extremely helpful support people who forwarded me links and documents to try. However, my problem still isn't fixed. My sites are still going down daily. At least the phone support person today was kind enough to tell me how to send in my ticket and have it escalated. Whatever my issue is, the phone person couldn't even access my file manager without crashing his computer. I am running 6 WP blogs, so it isn't like there is anything that is all that labor intensive or any special programming involved here.
I seriously could use some help here Bluehost. I really want you to come through, but it isn't looking promising. I really need somebody to tell me why all my CPU errors look like this: used 1.06 seconds of cpu time for php5 or this: used 0.75 seconds of cpu time for /ramdisk/bin/php5 or this: seconds of cpu time for PROCESS : php5. If anybody can tell me how to fix this, I would appreciate it. In the meantime, I have started looking at other hosting companies, because I can't let this go on to much longer. You are costing me money.